Terms and Conditions

Introduction

These Terms and Conditions govern the legal relationship between the user and c9taya. By creating an account, using the c9taya app, or accessing our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

The effective date of these terms is July 28, 2026. Use of the platform constitutes a binding agreement.

Eligibility

You must be at least 18 years of age or the legal gambling age in your jurisdiction.
You must be a resident of the Philippines or a jurisdiction where online gaming is legally permitted.
You must possess the legal capacity to enter into a binding contract.

Account Registration and Security

To access the full features of c9taya, users must complete the registration process and perform a secure c9taya login.

KYC Verification: All users must undergo "Know Your Customer" (KYC) verification by providing valid government IDs.
One Account Policy: Only one account is permitted per person, IP address, or household.
Responsibility: You are solely responsible for maintaining the confidentiality of your password and account details.

Deposits and Withdrawals

c9taya supports a variety of secure payment methods tailored for the Philippines market.

Processing: Withdrawals are subject to verification and may take 1-3 business days.
Limits: Minimum and maximum deposit/withdrawal limits apply as stated in the cashier section.
Currency: All transactions are processed in Philippine Pesos (PHP) unless otherwise specified.

Bonuses and Promotions

Our promotions are designed to enhance your gaming experience on the c9taya slot platform.

Wagering Requirements: Bonuses are subject to rollover requirements before funds can be withdrawn.
Expiration: Promotional bonuses may expire if not used within the specified timeframe.
Abuse: Any attempt to manipulate bonuses through fraudulent means will lead to immediate forfeiture.

Gaming Rules and Fair Play

c9taya is committed to transparency and fairness in all our games.

RNG Certification: All games utilize certified Random Number Generators (RNG) to ensure unbiased outcomes.
Providers: We partner with industry-leading certified game providers to ensure quality and security.
Disputes: Outcomes determined by the server are final.

Prohibited Activities

To protect the integrity of the platform, the following are strictly prohibited:

Using bots, automation software, or scripts to play games.
Collusion between players to manipulate odds or outcomes.
Money laundering or using the platform for illegal financial transfers.
Exploiting technical bugs or errors for financial gain.

Responsible Gambling

We encourage our users to enjoy gaming responsibly. Gambling should be a form of entertainment, not a source of income.

Self-Exclusion: Users can request a temporary or permanent account block.
Limits: You can set daily, weekly, or monthly deposit limits within your account settings.
Support: We recommend contacting PAGCOR or local gambling support organizations if you feel you have a problem.

Intellectual Property Rights

All content, including graphics, logos, and software on c9taya, is the property of the platform or its licensors. You may not reproduce or redistribute any part of the website without written consent.

Limitation of Liability

c9taya shall not be liable for any losses resulting from technical failures, internet connectivity issues, or force majeure events. The service is provided "as is" without warranties of uninterrupted availability.

Account Suspension and Termination

We reserve the right to suspend or terminate accounts for:

Violation of these Terms and Conditions.
Failure to pass KYC verification.
Suspected fraudulent activity.

Funds remaining in terminated accounts will be handled according to local legal requirements and anti-money laundering laws.

Privacy and Data Protection

Your data is handled in accordance with our Privacy Policy. We implement high-level encryption to protect your personal and financial information. By using c9taya, you consent to the collection of data necessary for account management and security.

Governing Law and Dispute Resolution

These terms are governed by the laws of the Republic of the Philippines. Any disputes shall be resolved through binding arbitration or in the courts of the Philippines.

Changes to Terms and Conditions

c9taya may update these terms at any time. Users will be notified via email or a platform announcement. Continued use of the c9taya casino services after changes constitutes acceptance of the new terms.

Contact Information

If you have any questions regarding these terms, please contact our 24/7 Customer Support team through the live chat feature or our official support email. We aim to respond to all inquiries within 24 hours.