Terms & Conditions | c9taya Official Gambling Rules

1. Acceptance of Terms

By accessing or using c9taya, you agree to be bound by these Terms & Conditions. These terms constitute a legal agreement between you (the user) and the platform. If you do not agree to any part of these terms, you must cease using the website immediately.

We reserve the right to update these terms at any time. Continued use of the platform following any changes constitutes your acceptance of the revised Terms & Conditions.

2. Eligibility

To create an account on c9taya, you must be at least 18 years of age, or the minimum legal gambling age in your specific jurisdiction. By registering, you represent that you have the full legal capacity to enter into this agreement.

Access to our services is restricted in certain regions. It is your responsibility to ensure that using our platform is legal in your current location.

3. Account Registration and Security

When registering, you must provide accurate, current, and complete information. Providing false details may lead to account suspension.

KYC Verification

To prevent fraud and money laundering, we require identity verification (Know Your Customer) before any withdrawals are processed. We may request government-issued IDs or proof of address.

Account Limits

Only one account per person, household, or IP address is allowed. Duplicate accounts will be closed, and associated funds may be forfeited.

Security Responsibility

You are solely responsible for maintaining the confidentiality of your login credentials. If you suspect your account has been compromised, contact our support team immediately through the channels provided on this site.

4. Deposits and Withdrawals

We support a variety of payment methods via our partner payment providers. All transactions are conducted in PHP (₱).

Transaction Limits

Deposit and withdrawal limits, as well as processing times, are displayed within your account dashboard. These may vary based on the chosen payment method.

Payment Requirements

The name on the payment method used for deposits and withdrawals must exactly match the name registered to your c9taya account. Third-party payments are strictly prohibited.

Payout Processing

Withdrawal requests are subject to internal security checks and KYC verification. We reserve the right to delay payouts if verification is incomplete.

5. Bonuses and Promotions

All bonuses and promotional offers are subject to their own specific terms. Please visit our Promotions page for current details.

Wagering Requirements

Most bonuses come with "playthrough" or wagering requirements. This means bonus funds must be bet a certain number of times before they can be converted to withdrawable cash.

Bonus Management

Bonus funds are tracked separately from your cash balance. While a bonus is active, maximum bet limits per round may apply. Exceeding these limits may void the bonus.

Bonus Abuse

Activities such as "bonus hunting," collusion, or exploiting promotional errors are considered bonus abuse and may result in the cancellation of the bonus and closure of the account.

6. Game Rules and Fair Play

All games provided on our platform are powered by certified Random Number Generators (RNG) from licensed game suppliers to ensure fair and unbiased outcomes.

Technical Interruptions

In the event of a technical glitch, power failure, or connection loss during a game round, the round may be voided and the original stakes refunded to the player's balance.

Disputes

Any disputed rounds will be investigated based on the game logs provided by the game supplier. The supplier's decision is typically final.

7. Prohibited Activities

The following activities are strictly forbidden and will result in immediate account termination and possible forfeiture of funds:

• Fraudulent activity or providing false identity information.
• Initiating payment chargebacks through banks or payment providers.
• Collusion with other players to manipulate game outcomes.
• Arbitrage, hedge betting, or using software to predict outcomes.
• Using bots, scripts, or any form of automation to play games.
• Exploiting technical bugs or errors within the platform.
• Money laundering or using the platform for financial crimes.
• Using someone else's payment method or account.

8. Responsible Gambling

c9taya is committed to providing a safe gaming environment. We provide various tools to help you manage your gambling habits:

• Deposit Limits: Set daily, weekly, or monthly limits on your spending.
• Session Reminders: Receive alerts regarding how long you have been playing.
• Cool-off Periods: Take a short break from the platform.
• Self-Exclusion: Permanently or temporarily block your account.

Please note that once a self-exclusion period is set, it cannot be cancelled early. For more details, please visit our Responsible Gaming page.

9. Intellectual Property

All content on this website, including logos, text, graphics, and software, is the property of c9taya or its partners and is protected by intellectual property laws.

Users are prohibited from copying, modifying, or distributing any part of the website without express written permission.

10. Availability and Liability

Our services are provided on an "as is" and "as available" basis. While we strive for 100% uptime, the platform may be interrupted for scheduled maintenance or due to reasons beyond our control.

c9taya is not liable for losses incurred due to technical failures or internet connectivity issues. We reserve the right to correct obvious errors in displayed odds, account balances, or payouts.

11. Suspension and Termination

We reserve the right to suspend or terminate any account for violations of these Terms & Conditions, suspected fraud, or security reasons.

During an investigation, account funds may be temporarily frozen. Upon termination, any remaining legitimate funds (excluding bonuses) will be handled according to our internal security policies.

12. Data Protection

Your privacy is important to us. The collection and processing of your personal data are governed by our Privacy Policy. Please refer to that page for full details on how we protect your information.

13. Complaints and Disputes

If you have a concern, we encourage you to use our internal complaint channels first. Please provide your account ID and a detailed description of the issue when contacting us.

We will investigate all complaints in a timely manner. If a dispute remains unresolved, it will be handled in accordance with our internal dispute resolution process.

14. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our services or legal requirements. Updates will be posted on this page. We recommend checking the "Effective Date" at the top of the page regularly.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact our support team through the official channels available on the Support page.