Terms and Conditions

1. Introduction and Acceptance

This User Agreement constitutes a legally binding contract between you (the "User") and c9taya casino. By using our website or opting for the c9taya app download, you acknowledge that you have read, understood, and agreed to these terms.

These terms are effective immediately upon your first visit to the platform. We reserve the right to modify these terms at any time to reflect changes in Philippine gaming regulations or platform features.

2. Eligibility Requirements

To use our services, you must meet the following criteria:

• You must be at least 18 years of age.
• You must reside in a jurisdiction where online gambling is legal.
• You must have the legal capacity to enter into binding agreements.
• You are not a professional athlete, coach, or official who is prohibited from betting on games within your own sport.

3. Account Registration and Security

When you complete a c9taya register, you agree to provide accurate and complete information. Users are strictly limited to one account per person, household, IP address, and device.

Account security is your responsibility. Do not share your c9taya login credentials with anyone. If you suspect unauthorized access, contact our support team immediately. We implement strict KYC (Know Your Customer) procedures and may request identity verification at any time.

4. Deposits and Withdrawals

We support secure payment methods including GCash, Maya, and local bank transfers. Minimum and maximum limits apply to all transactions as displayed in the cashier section.

• Withdrawals are processed only to accounts held in the same name as the registered user.
• Processing times vary depending on the method but typically range from 10 minutes to 24 hours.
• Verification documents are required before the first withdrawal can be processed.

5. Bonuses and Promotions

All promotions at c9taya casino are subject to specific wagering or rollover requirements. For example, bonuses used on c9taya slots must meet the multiplier requirement before funds can be withdrawn.

The maximum bet limit during bonus play must be observed. Bonus abuse, such as creating multiple accounts to claim a "Welcome Pack," will lead to account termination and forfeiture of all winnings.

6. Gaming Rules and Fair Play

We pride ourselves on providing a fair gaming environment. All c9taya slots and table games utilize certified Random Number Generators (RNG) to ensure unbiased outcomes. We partner with world-class providers like JILI, PG Soft, and Evolution Gaming.

Any attempt to manipulate game outcomes or exploit technical glitches is strictly forbidden and will result in the voiding of all associated plays.

7. Prohibited Activities

Users are strictly prohibited from:

• Engaging in collusion or any form of cheating.
• Using bots, AI, or automated software to play games.
• Money laundering or using the platform for any illegal financial activity.
• Exploiting software errors or "bugs" for personal gain.

8. Responsible Gambling

Gaming should be for entertainment. C9TAYA provides tools to help you stay in control, including deposit limits, cooling-off periods, and permanent self-exclusion options. If you feel you have a gambling problem, please seek professional help from organizations like Gamblers Anonymous or local Philippine support groups.

9. Limitation of Liability

The service is provided on an "as-is" basis. While we strive for 100% uptime, c9taya casino is not liable for technical issues, server interruptions, or force majeure events. We are not responsible for losses incurred due to connection failures on the user's end.

10. Contact and Support

If you have questions regarding these terms or your c9taya login, our customer support team is available 24/7 via live chat or email. We aim to respond to all inquiries within 12 hours.